Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and email address (for account creation)
• Payment information (processed securely through Stripe)
• Account preferences and settings

Usage Information

• Feature requests and content you create
• Voting and interaction data
• Usage patterns and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends and usage
• Detect, investigate, and prevent fraudulent transactions

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., Stripe for payment processing)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through Stripe

5. Data Storage and Retention

Your data is stored securely using:

• MongoDB for account and meta information
• AWS S3 for feature request content
• Stripe for payment and subscription data

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Portability: Request export of your data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@featurerequest.com.

7. Cookies and Tracking

We use local storage and session management to provide a better user experience. We do not use third-party tracking cookies for advertising purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@featurerequest.com
• Through our support page: /support